1.Order Confirmation:

As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we will process the charges and submit the order for shipment. If your item is unavailable for immediate shipment (within 5 business days), we will void the pre-authorization and reach out to you via email.

2.Order Shipment:

Our website does not automatically calculate or show the availability of items. To check stock, please feel free to call our customer support or send us an email to

In the event that an item is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

if the item is not available at the time the order is placed we will send you an email stating the estimated ship date. Some exceptions may apply and we will then be in contact with the customer.

Exact delivery times or dates are approximate and cannot be guaranteed.

We at Grills N more offer FREE shipping for orders over $399 (some zip codes excluded) for curbside delivery - anywhere within the USA (except Alaska and Hawaii).

Some of the items may require assembly - We currently do not provide assembly service.

Once the merchandise is picked up by the carrier, you will be notified of the shipment by an email from our orders department. The e-mail will contain a tracking number and a link to the carrier's website which will enable you to track the status of your shipment.
If you do not receive your tracking number or you have any other problem regarding your order please feel free to email us.

Small Parcel freight
Purchased items which are small in dimension and weight are usually shipped using a small package carrier such as FedEx or UPS.

Large Freight
Large and heavy items are shipped via truck freight. Grills N more contracts with freight carriers who specialize in the transportation of furniture and related items; thus minimizing the possibility of damage and enhancing timely deliveries.
When your order is shipped, you will be contacted by the freight company (by email and/or phone) in order to schedule a delivery date and time. The appointment is typically a 4-hour window. Freight delivery is curbside delivery and it requires an adult signature upon delivery. Please be sure to have an adult present who is authorized to sign the delivery receipt for acceptance of the delivery, if not you will be charged for redelivery.

3.Damages:

Please inspect the packaging of your item(s) when they arrive, If any of the items appear to have any type of damage; Mark the Receipt Damaged (write which items are damaged and describe the damage). refuse the items that are damaged, keep and sign for the items that are in good condition and be sure to notate the items that are being refused for damages clearly on the delivery receipt. You must contact our Order Dept. At grillsnmore.us@gmail.com to report which product(s) were refused for damages and which product(s) were accepted at the time of delivery. You must also take photos of the box showing the damage and send them to us immediately.  After our Shipping Department receives confirmation from the Freight LTL Company we will promptly ship out the replacement product(s) to you.

We only ship out product(s) replacements when the order was refused for damages at the time of delivery. If you have signed your delivery receipt, but later discover your equipment is damaged; you will need to contact the Freight LTL Company terminal to report the damages to the claims Dept and provide them your shipping tracking # to file a claim for damages or shortages. The outcome is between you (the customer) and Freight LTL Company

HAVE MORE QUESTIONS?

Visit our Contact Us Page.